Terms & Conditions

4.1 Deposit / Initial Payment

A deposit or initial payment, usually 50% of the total project fee unless otherwise agreed in writing, is required before any work, planning, booking, scheduling, consultation, creative development, pre-production, filming, editing or project management begins.

4.2 When Work Is Deemed To Have Started

For the avoidance of doubt, work is deemed to have started once T1 Media Ltd has carried out any project-related activity, including but not limited to: client calls, emails, meetings, planning, research, concept development, creative direction, shot planning, scheduling, allocating production/editing time, preparing equipment, arranging crew, creating proposals, producing drafts, or reserving dates in the diary.

4.3 Non-Refundable Deposit

The deposit is a non-refundable booking, administration and pre-production fee. It secures T1 Media Ltd's time, availability, production capacity and resources for the project, and covers initial work, planning, correspondence, creative development and loss of opportunity where other work may be refused or unavailable due to the booking.

Once paid, the deposit is earned by T1 Media Ltd and is not refundable if the client cancels, delays, postpones, changes their mind, fails to provide required information, fails to obtain permissions, or is unable to proceed for reasons outside T1 Media Ltd's control.

4.4 Cancellation By Client

If the client cancels or pauses the project after payment has been made, T1 Media Ltd may retain the deposit and may also invoice for any additional work completed, costs incurred, time allocated, third-party fees, pre-production work, editing, planning or expenses incurred up to the date of cancellation.

4.5 Client Permissions and Project Readiness

The client is responsible for ensuring that all required permissions, approvals, access, contributors, locations, products, staff, venues, licences or third-party authorisations are in place before the project proceeds. T1 Media Ltd is not responsible for delays, cancellation or project failure caused by missing permissions, unavailable personnel, inaccessible locations or third-party refusal.

Failure by the client to obtain permission or approval does not entitle the client to a refund of the deposit or any fees already earned.

4.6 Final Payment

Final payment is due on completion of the project and before delivery, publication, release or transfer of any final files, edited videos, photographs, graphics, website assets, documents or other deliverables.

T1 Media Ltd may withhold all final deliverables until all outstanding balances have been paid in full.

4.7 Ownership and Usage Rights

No ownership, licence, usage rights or permission to use any final or draft work passes to the client until all invoices relating to the project have been paid in full. Any use of unpaid work, draft work, previews or watermarked files is not permitted unless agreed in writing by T1 Media Ltd.

4.8 Late Payment

Invoices must be paid by the due date stated on the invoice. Where no specific due date is stated, payment is due within 30 days of the invoice date.

For business-to-business transactions, T1 Media Ltd reserves the right to charge statutory interest and debt recovery costs under UK late payment legislation. Statutory interest is currently 8% plus the Bank of England base rate, and fixed recovery costs may also be added depending on the amount owed. GOV.UK confirms fixed recovery costs are currently £40 for debts up to £999.99, £70 for debts from £1,000 to £9,999.99, and £100 for debts of £10,000 or more.

4.9 Recovery of Costs

The client will be responsible for any reasonable costs incurred by T1 Media Ltd in recovering overdue payments, including administration time, debt recovery fees, legal fees, court fees and collection costs where permitted by law.

4.10 No Set-Off

The client may not withhold, deduct, delay or set off payment of any invoice due to a dispute, delay, change request or dissatisfaction unless agreed in writing by T1 Media Ltd. Any concerns must be raised separately and promptly in writing.