Privacy Policy

1. Who We Are

T1 Media ("we", "us", "our") is a video production and marketing agency based in Lichfield, Midlands, UK. Our contact details are:

• Email: sales@t1media.co.uk
• Phone: 07539 947770
• Website: t1media.co.uk
• Registered Address: 2 Freeford Bridge, Tamworth Road, Lichfield, Staffs, WS14 9JB

2. What Data We Collect

We may collect the following personal data:

• Name and contact details (email address, phone number)
• Business name and information
• Enquiry details submitted via our contact form
• Email address if you subscribe to our free content plan
• Technical data such as IP address, browser type, and pages visited (via analytics)

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide our services
• Send you the free content plan you requested
• Follow up with relevant information about our services (where you have consented)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity – to deliver services you have requested
• Legitimate interests – to respond to enquiries and improve our business
• Consent – for email marketing, which you may withdraw at any time

5. Data Sharing

We do not sell your personal data. We may share it with trusted third-party service providers who assist us in operating our business (e.g. email delivery services), under strict data processing agreements. We will never share your data with third parties for their own marketing purposes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 3 years. You may request deletion at any time.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at rp@t1media.co.uk.

8. Cookies

We use cookies to improve your experience on our website. For full details, please see our Cookie Policy.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

10. Complaints

If you have concerns about how we handle your data, you may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page.